Refund policy

IcyGlow accepts returns within 30 days of delivery. This policy outlines the conditions and procedures governing returns and refunds.

1. Eligibility

Items must be returned unused, in original condition, and in original packaging. Proof of purchase is required. Items showing signs of use or damage not present at delivery are not eligible for refund.

2. Return Authorization

All returns require prior authorization. Contact support@theicyglow.com with your order number and reason for return. We will respond within two business days with return instructions and a return address. Items received without prior authorization cannot be processed.

3. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method; IcyGlow is not liable for returns lost in transit.

4. Refund Processing

Upon receipt and inspection of the returned item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within five to ten business days. Processing times beyond this period are subject to your financial institution.

5. Damaged or Incorrect Items

If your order arrives damaged or does not match your order, contact us within seven days of delivery with photographic documentation. We will provide a replacement or full refund at no cost to you, including return shipping where applicable.

6. Non-Returnable Circumstances

Refunds will not be issued for items returned outside the 30-day window, items returned without authorization, or items returned in used condition.

7. Order Processing and Delivery

Orders are processed within one to three business days. Estimated delivery is eight to fourteen business days from dispatch. Delivery estimates are not guaranteed and may vary during peak periods or due to customs processing.

8. Contact

Questions regarding this policy may be directed to support@theicyglow.com