Shipping policy

1. Order Processing

Orders are processed within one to three business days of purchase. Orders placed on weekends or public holidays are processed on the following business day. You will receive a confirmation email once your order has been dispatched.

2. Delivery Estimates

Estimated delivery is eight to fourteen business days from dispatch for orders within the United States. Delivery estimates are provided in good faith but are not guaranteed. Transit times may be extended during peak retail periods, adverse weather, or customs processing.

3. Shipping Rates

Standard shipping is provided at no cost on all orders.

4. Order Tracking

A tracking number is provided by email once your order ships. Tracking information may take up to 72 hours to display activity after dispatch.

5. Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. IcyGlow is not liable for orders delivered to an incorrect address supplied by the customer. Address changes must be requested within 12 hours of purchase and cannot be guaranteed once an order has entered fulfillment.

6. Lost or Delayed Shipments

If your order has not arrived within 30 days of dispatch, contact support@theicyglow.com and we will investigate with the carrier. Orders confirmed lost in transit will be replaced or refunded in full.

7. Damaged Shipments

If your order arrives damaged, contact support@theicyglow.com within seven days of delivery with photographic documentation of the item and packaging.

8. International Orders

We currently ship within the United States only.

9. Contact

Shipping enquiries may be directed to support@theicyglow.com.